Privacy Policy

We will collect no personal information about you when you visit our website unless you choose to provide that information to us.


E-mails sent to the City of Kenner via the Citizen Self Service Online Portal are public records and are not exempt from public records requirements. If you do not want your e-mail address to be subject to release pursuant to a public records request, do not send electronic mail to this entity. Instead, please contact the Department of Inspections and Code Enforcement by telephone or in writing.

Information Collected & Stored

If you simply browse through the City of Kenner website, read pages, or download information, we will gather and store certain information about your visit for analytic purposes. This information does not identify you personally. The following is the type of information that will be gathered about your visit:

The Internet domain and IP address from which you access our web site;

  1. The type of browser and operating system used to access our site;
  2. The date and time you access our site;
  3. The pages you visit; and
  4. If you linked to the City of Kenner website from another website, the address of that website.

We use this information to help us make our site more useful to visitors -- to learn about the number of visitors to our site and the types of technology our visitors use. We do not track or record information about individuals and their visits.

If You Send Us Personal Information

If you choose to provide us with personal information -- as in an e-mail to City staff, or by filling out a form with your personal information and submitting it to us through our web site -- we use that information to respond to your message and to help us get you the information you have requested. We are required to maintain many documents for historical purposes, but we do not collect personal information for any purpose other than to respond to you.  However, information we receive may be considered public information which is subject to disclosure under Louisiana law.  Except for information disclosure required by Louisiana law, we only share the information you give us with another government agency, if your inquiry relates to that agency. Moreover, we do not create individual profiles with the information you provide, or provide such information to any private organizations. The City of Kenner does not collect information for commercial marketing.

Protection of Minors

We are especially concerned about protecting children's privacy. We hope parents are involved in children's Internet explorations. It is particularly important for parents to guide their children when children are providing personal information online. We specifically ask children to get their parents' permission and guidance while providing any information online -- at our site or any other site -- and recommend parents submit on their child's behalf. However, if/when children do provide information through the City of Kenner website, it is only used to enable us to respond to the writer.

Cookie Use

A cookie is a tiny piece of text that, with your permission, is placed on your computer's hard drive. If your browser is set to notify you before accepting a cookie, you will receive a request for a cookie to be stored on your computer. This cookie, by itself, only tells us that a previous visitor has returned. It doesn't tell us private information about you, unless you want to give us the information; it's your choice.

A cookie is used to retain your personal preferences on how you want to access the City of Kenner website. We do not use a cookie to store your personal information. We want to be sure you understand that accepting a cookie in no way gives us access to your computer or any personal information about you. We know that some citizens have concerns about cookies, but the benefit we both gain from their proper use is worthwhile.